We offer worldwide shipping.
All orders are shipped within 24 hours on business days.
Once your order has been dispatched, you will receive a separate email with the tracking number.
When does my order arrive?
All products are shipped using standard DHL delivery. Orders usually arrive within 2–7 business days. For any order with issues or delays, please contact our customer support at info@alexander-lorenzi.com.
Returns are possible within 14 days after receiving the product.
We accept returns from all countries worldwide.
please contact our customer support at info@alexander-lorenzi.com.
When will I receive my refund?
Once you’ve sent your items back to us, you should receive your refund within 7 days of it reaching our warehouse. If you haven’t received your refund in this timeframe, please email info@alexander-lorenzi.com so we can investigate this for you.