GENERAL CONDITIONS

Terms and Conditions – Alexander Lorenzi

1. Definitions

  • Consumer: a natural person acting outside the scope of their profession or business.
  • Entrepreneur: Alexander Lorenzi, Chamber of Commerce 92290558, info@alexander-lorenzi.com.
  • Distance Agreement: a purchase made via a system organized by the entrepreneur without physical meeting.
  • Right of Withdrawal: the consumer’s right to cancel the agreement within the reflection period (14 days).

2. Applicability

  • These terms apply to all offers, orders, and distance agreements.
  • In case of conflicting terms, the provision most favorable to the consumer applies.

3. Offer and Agreement

  • Offers are non-binding, may be amended, and include product information, price, shipping costs, and withdrawal rights.
  • The agreement is concluded when the consumer accepts the offer and makes payment.
  • For electronic purchases, the entrepreneur confirms receipt immediately.

4. Right of Withdrawal and Returns

  • Consumers may cancel within 14 days without giving a reason.
  • Products must be returned undamaged, complete, and in their original packaging.
  • Return costs are the consumer’s responsibility. Refunds are made within 14 days after receipt.
  • Certain products/services are excluded from withdrawal (e.g., custom-made items, hygiene products, digital goods).

5. Prices

  • Prices include VAT and are subject to typographical errors.
  • Price changes within three months are only allowed due to legal regulations; thereafter only if agreed.

6. Conformity and Warranty

  • Products must comply with the agreement, specifications, and legal requirements.
  • Warranty does not affect statutory rights.
  • Damage caused by misuse or third-party repair is not covered.

7. Delivery

  • Delivery is to the address provided by the consumer, within 30 days unless otherwise agreed.
  • Risk of damage or loss lies with the entrepreneur until delivery to the consumer.
  • If delivery is impossible, a replacement product may be offered.

8. Duration Agreements

  • Agreements for an indefinite period may be terminated at any time with a maximum one-month notice, unless agreed otherwise.
  • Certain fixed-term agreements (e.g., magazines) may be automatically extended in limited cases.

9. Payment

  • Payments are due within 7 days unless otherwise agreed.
  • Any errors in payment information must be reported immediately.

10. Complaints

  • Complaints must be submitted in writing within 7 days of discovery.
  • The entrepreneur responds within 14 days and may resolve via repair or replacement.

11. Disputes

  • Dutch law applies to all agreements, even if the consumer resides abroad.